Privacy Policy
This Privacy Policy explains how Draknor collects, uses, and protects your personal information when you visit or make purchases on our online store. By using the website, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
1.1. Device Information
When you visit our website, we automatically collect certain information about your device, including:
- Browser type
- IP address
- Time zone
- Cookies installed on your device
While browsing the site, we also collect information about:
- Pages or products you view
- Websites or search terms that directed you to our site
- Interactions with the site
1.2. Order Information
When you place or attempt to place an order, we collect information such as:
- Full name
- Billing and shipping address
- Payment information (e.g., credit card details via PayPal)
- Email address and phone number
This information is collectively referred to as Personal Information, which includes Device Information and Order Information.
2. How We Use Personal Information
We use your personal information to:
- Process and fulfill your orders, including shipping and providing invoices or order confirmations
- Communicate with you regarding your orders or inquiries
- Analyze orders to detect potential risks or fraud
- Provide information or advertising about our products and services, according to your preferences
Device Information is also used to improve the website, optimize the browsing experience, and reduce fraud risks.
3. Sharing Personal Information with Third Parties
We may share your personal information with third-party service providers that help us deliver our services, including:
- Payment processors (e.g., PayPal)
- Shipping and logistics companies
- Analytics tools, such as Google Analytics
We may also disclose personal information to comply with applicable laws, respond to subpoenas, court orders, or protect our rights.
4. Cookie Policy
The Draknor website uses cookies to enhance the browsing experience and provide essential functionalities.
4.1. What Are Cookies?
Cookies are small text files stored on your device that contain information about your browsing and preferences.
4.2. Types of Cookies
- Essential Cookies: necessary for the website to function properly (login, shopping cart)
- Performance and Analytics Cookies: help us understand how customers use the site
- Functionality Cookies: store user preferences such as language or region
- Advertising/Marketing Cookies: provide personalized ads based on interests
4.3. Sharing with Third Parties
Some cookies may be provided by third parties, such as analytics or advertising partners (e.g., Google Analytics), who may collect data about your browsing on our website and other sites.
4.4. Managing Cookies
You can disable or delete cookies through your browser settings, but some website functionalities may not work correctly if essential cookies are disabled.
4.5. Consent
By continuing to use the Draknor website without changing your browser settings, you consent to our use of cookies.
5. User Rights
If you are a resident of Europe, you have the right to:
- Access personal information we hold about you
- Correct, update, or delete your personal information
- Request restriction of processing or data portability
You can exercise these rights by contacting us at: draknor@draknorshop.com.
6. Data Retention
Order information will be retained in our records as long as necessary to fulfill legal obligations or until the customer requests its deletion.
7. Disclaimer - Newsletter
The information and content sent through the Draknor newsletter is for informational and promotional purposes. While we strive to provide accurate and up-to-date content, we cannot guarantee the accuracy or completeness of all information included.
Draknor shall not be liable for any direct or indirect damages resulting from the use of the information contained in the newsletter.
By subscribing to the newsletter, you agree to receive communications from Draknor and acknowledge that you may unsubscribe at any time via the unsubscribe link included in all messages.
7. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be published on this page.