Shipping and Refund Policy
This policy describes the procedures and conditions applicable to shipping, returns, and refunds for orders placed at Draknor.
1. Shipping
1.1. Order Processing
Once the order is accepted, shipping is carried out within 1 to 3 days.
1.2. Shipping Method
All orders are shipped via a courier service.
1.3. Estimated Delivery Time
Delivery time ranges between 1 and 7 business days, depending on the customer’s address and the courier’s operational load.
1.4. Shipping Costs
- Free for orders over €40
- For orders under €40, shipping costs are calculated at checkout based on the delivery region
1.5. Damaged or Problematic Orders
If any damage, missing parts, or product issues are detected upon opening the order, the customer must immediately notify the Draknor team via:
After review, the following will be provided:
- A return shipping label, or
- An alternative solution that protects consumer rights
2. Returns
2.1. Legal Deadline
Customers have 14 days after receiving the order to exercise their right of withdrawal (Decree-Law No. 24/2014).
2.2. Procedure
To request a return, customers must contact our team at:
The shipping address for the product will be provided.
2.3. Return Conditions
- Product must be in its original packaging
- Product must be in the same condition as received
- All parts must be complete and undamaged
2.4. Costs
The customer is responsible for return shipping costs, except in cases of defect, damage, or error caused by Draknor.
2.5. Exceptions
Personalized items are not eligible for return.
3. Refunds
3.1. Processing
After receiving and inspecting the returned product:
- The customer will be notified whether the refund is accepted or rejected
- If approved, the refund will be processed via the original payment method
3.2. Timeframe
Refund processing takes 1 to 5 business days, but may vary depending on:
- Time required to review the returned product
- Time for the payment platform to complete the credit